Intelligent Virtual Assistant

Put conversational AI to work for your business with Verint’s market-leading voice and digital intelligent virtual assistant (IVA).

Our Intelligent Virtual Assistant Customers

Customer Success Stories

One platform. Boundless possibilities.

Provide best-in-class intelligent virtual assistant experiences. Whether you’re a startup or established enterprise, our intelligent virtual assistant offerings will help you fuel innovation, improve metrics, and differentiate your brand.

  • Low-Code to Limitless Solutions
  • Every Use Case
  • Voice + Digital Experiences
  • For Customers, Employees + Agents
IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms
blue element pattern

Instant service. Virtually everywhere.

Verint IVA is there when and where your customers need you most. Our IVA delivers intuitive and personalized experiences across your digital and voice channels so you can:

  • Answer questions 24/7 in 40+ languages
  • Proactively assist customers and provide guided resolution
  • Transfer to live agents
  • Capture customer insights
  • Optimize your service channels

The benefits of using an IVA

  • 33%

    reduction in average hold time

  • $32 million

    saved annually on billable time wasted

  • 44%

    improvement in program registration

Getting Customers Moving

Ask Julie, an intelligent virtual assistant (IVA) on Amtrak.com, was designed to function like Amtrak’s best customer service representative – electronically, of course.

Read the Case Study

Over 5 million questions are answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she's easily capable of simultaneously serving the needs of every Amtrak.com visitor.

Read the Case Study

Happy agents = Happy customers

Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). With Verint IVA, you can:

  • Automate and execute tasks on behalf of the agent
  • Deliver real-time information and guided resolution
  • Reduce agent training time
  • Improve service quality and maximize efficiency
Download Here: The Intelligent Call Center White Paper

Artificial intelligence with real results

Our IVA uses AI and machine learning to create truly engaging, human-centric experiences. Our conversational AI can predict what customers want, personalize each interaction, and determine the best next steps for great experiences and tangible business results.

Hear what our customers are saying.

man smiling and using phone

“Alight’s challenge was to determine how to create a seamless, automated, people-centric experience for people and their families. We decided that intelligent virtual agents were the most promising solution, and chose Verint’s IVA to handle our complexities, create great experiences and provide a positive business impact.”

-Ibrahim Khoury, DirectorProduct Development and Innovations, Alight

Your AI roadmap to success starts here

Let your data drive your destiny with our market-leading AI Blueprint. We’ll help you identify your best automation opportunities to reach your ROI goals faster and provide a roadmap for long-term success.

Plan Intelligently with AI Blueprint

Verint Intelligent Virtual Assistant is Part of the Verint Cloud Platform

Verint Cloud Platform elevates every experience with an open approach to customer engagement. Powered by Verint Da Vinci AI and Analytics, the platform includes Workforce Engagement, Digital-First Engagement, and Experience Management solutions.

Verint works with your existing ecosystem to close the Engagement Capacity Gap™ while seamlessly delivering experiences across channels and uniquely supporting the modern, distributed workforce of humans and bots at scale.

Verint Customer Engagement Platform

Industry Recognition

  • Best Virtual Agent Solution 2021: Verint IVA Pro

  • Verint IVA – Natural Language Processing

  • Verint Customer Engagement Platform, CUSTOMER Magazine Product of the Year

Related Products

  • Engagement Channels

    From social messaging apps to SMS, customized online communities, and even future channels, Verint Engagement Channels supports and automates customer-centric experiences.

  • Conversational AI

    Combine cutting-edge natural language processing, machine learning, and robust intent understanding to deliver human-like interactions with your customers and employees. Build business value one conversation at a time.

  • Engagement Orchestration

    With a single view, you can see how you're unifying interactions, technologies, and channels to provide smooth experiences and accelerate ROI.

  • Knowledge Management

    Work at the speed of your customers. Deliver accurate, compliant, and consistent answers in real-time across touchpoints to extend intelligence and support a distributed workforce.

Featured Intelligent Virtual Assistant Resources

5 IVA Case Studies​

Adopting an AI solution for your enterprise is a big decision with enormous potential for your bottom line. Get a better understanding of what Verint IVA can do for your business, through real-life examples.

Kisaco Research: Leadership Chart on Intelligent Virtual Assistants 2021 – Verint

Intelligent virtual assistants (IVAs) have been transformed by the use of machine learning (ML) to provide more accurate machine...

Five Enterprise Chatbot Use Cases to Future Proof Your Business

How to Deliver AI Insights and Business Results with Intelligent Virtual Assistants

See the power of Verint IVA today

Verint IVA drives real business results and delivers better customer experiences for enterprises across industries.

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