Government & Public Sector Solutions
Across all tiers of government, the public sector delivers a range of vital services. Citizens are demanding better service, greater efficiency, and rapid change. Verint helps you deliver boundless citizen engagement across federal/national, state, regional and local governments.
Leading Public Sector Organizations Rely on Verint
The Citizen Engagement Challenge
Citizens and employees increasingly expect your contact center/311 service to offer modern, digital and self-service channels in addition to traditional modes of communication.
Understanding how they want to engage with government is critical to providing what they need and enabling your employees to assist them in the best ways possible.
Digital First Citizen ServiceBoundless Citizen Engagement
Government and public sector organizations share an objective: to deliver modern and digital-first services to their communities. Reaching the right citizens with the right support, efficiently and cost-effectively. At the same time, they must cope with rapid operational and policy changes and comply with stringent security and compliance requirements.
Making effective, proper, and ethical use of public resources, while accelerating the adoption of new approaches to service delivery, creates significant demands on your organization. Verint can help.
Public Sector Case StudiesVerint Solutions for Public Sector Organizations
Verint offers solutions to meet the needs of government and public sector organizations of all sizes.
Improving Public Services
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Hearing the Voice of the People
Read the report: E-Gov 2021Designing and delivering services from the citizen’s perspective helps ensure they find their way to the right people.
Our experience management platform delivers insights from every citizen experience in one unified view, giving you key information to take action that improves service uptake and citizen satisfaction.
Building Modern Digital Public Services
Explore moreCitizens want public services that echo the easy availability and navigation offered by social messaging, their bank or favorite e-commerce retailers.
Digital -first service requests also take pressure off contact center and 311 employees. But maintaining a fully connected experience across channels requires careful planning and the right solutions.
Reduce Fraud and Improve Security
Read the Case Study - Adaptive Fraud Saves Client MillionsWith citizens and communities under pressure, the public sector must be there to help out those most in need.
But the availability of local and state aid inevitably attracts attempts to fraudulently take advantage. Verint can help.
Balancing Resources and Demand
Learn more: Verint Workforce Management SolutionsHeightened demand, rapidly changing and evolving services, and employees working from varying locations make balancing staffing, expertise and demand increasingly complex and challenging.
Verint can help you bridge the Engagement Capacity Gap to address the growing demands from your citizens while holding the line on costs and managing resource constraints.
When lives are at stake, act in a heartbeat
Learn moreIn an emergency, there’s no time for hesitation. Quick responses can save lives.
For emergency response, public safety and critical infrastructure operations, timely information exchange and accurate information is vital.
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"The City of Edinburgh Council increased customer satisfaction from 70% to 85% with Verint. Some vendors shoe-horned their solution to meet our goals, Verint was fit for purpose from day one. The rich, out-of-the-box functionality was ideal for a public authority like the City of Edinburgh Council."