Privacy Policy

• Personal information we collect on Verint websites, services and applications you are authorised to access
• Personal information we collect and share for marketing and business development activities
• Personal information we use for internal operations like finance and business operations

• Where we are a service provider and processor in a B2B (business-to-business) context and where these B2B customers use Verint solutions to collect or process your personal data
• Where we collect or process data relating to Verint employees
• Where you apply for a job with us, a specific policy will be made available at the point of application

When we say ‘we’ or ‘us’ in this policy, we are referring to the companies that make up the Verint Systems, Inc. group of companies. Verint Systems, Inc. is a company publicly listed on the NASDAQ (NSDQ: VRNT). A list of our affiliates is published annually as part of our regulatory filings.

Depending on the circumstances, the region, and the purpose of processing, the legal entity which may be considered a data controller may vary but typically personal information will be collected by the regional company you choose for your Verint trading relationship which will be shared in accordance with this Privacy Policy. In some cases, multiple Verint entities could be considered joint-controllers. Usually, the primary data controllers in our regions are:

• Americas: Verint Americas, Inc. of 800 North Point Parkway, Alpharetta, Georgia 30005, USA
• EMEA: Verint Systems UK Limited, of 2nd Floor, The Forge, 43 Church Street, Woking, GU21 6HT, UK
• APAC: Verint Systems (Asia Pacific) Limited of Cyberport 3 100 Cyberport Rd Pok Fu Lam Hong Kong

This Privacy Policy sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.  It also sets out your rights relating to personal information we hold about you.

This policy applies if you interact with us through our websites, on-line services, applications, on social media, or at events, trade shows or webinars. This policy also applies to our internal operations including sales, finance, marketing, procurement and legal. By providing personal information, you agree to the terms and conditions of this Privacy Policy.

We are not responsible for the privacy, information or other practices of any third parties, including any third party operating any platform or site which links to our website or to which our websites contain a link. The inclusion of a link on any of our websites does not imply endorsement of the linked site by us and you should be satisfied of the relevant third party’s use of your personal data and the applicable privacy notice.

No. Where we are a service provider and data processor for our customers (in a B2B context), the applicable details on the processing operations we undertake for our customers is set out in our contract with that Verint customer including our Global data processing agreement (DPA) which forms part of our customer contract. If you have any queries in relation to how our customer controls and processes your data, please navigate to that organization’s privacy policy as they are your service provider not Verint.

No. Where our customers use our solutions to collect data, we will be acting as their appointed data processor. That customer will collect your data in accordance with their privacy policy/privacy notice so if you have any queries in relation to their data collection and how they share it with Verint, please contact that organisation as we are unable to answer your questions about that customer’s use of your personal information.

Marketing and Business Development

• Information which you share with us such as your name, address, email, job title, and telephone number which you provide to us through form submissions, events, feedback, and enquiries
• Information about the services that we provide to you, including event, virtual events, webinar registrations, white paper downloads and other information we share with you and you share with us as part of any related registrations
• If you register for a paid event, payment information will be collected through a trusted third-party provider and we will not receive your payment information
• Your account login details for our websites, online services, applications and mobile apps, including your username and chosen password so we can administer your access
• Information about whether or not you want to receive marketing communications from us and what your communication preferences are
• Information on how you interact with any of our email, social media or other communications, including if you have opened and engaged with the emails, web-site content, social media content or other communications
• Information related to your activity on our social media and website activities, including how you use our websites and access content to help us improve your experience and tailor our future marketing based on your preferences or behaviours during such use
• Information we shared with us by third parties including event organisers, our business partners, service providers, your colleagues and publicly available information
• To ensure the data we hold is up-to-date we may periodically ask you to confirm this information or we may supplement this information with additional data we collect from other sources

Sales, Finance, Business Operations and Delivering Services

• We deliver services to enterprise customers and you may be an employee or representative of those customers who is involved in some aspect of the relationship we have with our customer
• Information you, your company or our partner provide to us such as your name, address, email, job title, and telephone number so we can deliver our services, provide proposals during a sales cycle and negotiation of agreements, manage customer accounts and process and fulfil orders
• Information about training or other services we deliver to you, including administering our certification programs
• Information we collect as part of partner on-boarding, including information we obtain from third parties to complete on-boarding compliance checks
• Information we collect to deliver support to our customers, including ticketing information and details of the support request
• Information we obtain from you to improve our services
• Information captured by our CCTV if you visit any of our premises, visitor logs and other information we collect to ensure our premises remain safe and secure
• We will monitor customer usage of our services to ensure compliance with our customer agreements and this may include audits of named users or other inspections which involve the processing of personal information
• We may record calls, correspondence and other communication channels, including screen capture, for compliance, quality, training and other purposes
• We may video record or screen capture training seminars, presentations, webinars for compliance, quality, training and other purposes
• We may aggregate, anonymise and/or de-identify personal information such that it is no longer personal information for the purposes of enhancing our services and business practices
• Where we demonstrate our services and solutions to you, we may collect your personal information as part of a trial or test
• Where we demonstrate our voice biometrics services and solutions to you, we may collect special category data or sensitive data as part of the demonstration. In those circumstances our Biometric Policy shall also apply in addition to this Privacy Policy

Where we process your personal information, we do so in accordance with applicable privacy laws. The most common legal bases we rely on are:

• Consent: You have provided your express consent to process your personal data for the purposes set out in this privacy policy during the capture of your personal data
• Legitimate Interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights
• Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services.

Although less common, there may be circumstances when other legal bases are appropriate:

• Vital interests: The processing of your personal information is necessary to protect you or someone else’s life or physical safety
• Legal obligation: We are required to process your personal information by law.

Our websites and applications use cookies to help give you the best experience, for advertising, and to help us improve our service offering. For more information please see our Cookie Policy.

When we share your personal information, it will continue to be subject to one or more appropriate safeguards set out in the applicable law. These might be to a jurisdiction recognised as ‘adequate’ under EU law, through an approved transfer scheme, such as the use of standard contractual clauses in a form approved by regulators or other competent authorities.

Within our group:

We are a global organisation and our professionals who use personal information for the purposes outlined in this policy may be employed by any of our group entities.  Our entities have entered into binding inter-affiliate transfer agreements which recognise the standards of international data transfers (see the section below on “Do we transfer your data internationally?”).

With our reseller and distribution and business support partners:

We may deliver our services through a member of our network of reseller, distributor and business support partners. We may also assist a partner in their provision of services to our customers and other partners who service our customers. Where required to deliver these services we may need to share personal information with our partners.

With our business development vendors and partners for the following purposes:

• Marketing and Business Development: to deliver our marketing and business development campaigns we may share data with digital marketing providers, social media companies with whom Verint has a business account and advertising companies, market research partners, webinar hosts, venues, event organisers and registration providers, and other trusted vendors who assist in the performance of our marketing campaigns.
• Sales, Finance, Business Operations and Delivering Services: we use (a) third-party sales tools to track pipeline activity and order information, (b) finance and invoicing tools to assist in managing orders, customer billing and fulfillment, (c) legal and compliance tools to assist in our contracting and compliance activities, (d) consultants, contractors and other specialists to provide professional services, and (e) other vendors which support our business operations.

Law enforcement and legal compliance:

We also use and disclose personal information, as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; (g) if we are involved in any discussions related to the sale of all or part of our business, and (h) to allow us to pursue available remedies or limit the damages that we may sustain.

We use appropriate technical and organisational measures to protect personal information under our control. We implement security measures appropriate to the nature of the processing and regularly review these measures to ensure they remain appropriate.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact us section below.

From time to time we transfer your personal information to our Group companies, partners or vendors based outside of the country in which the applicable data controller is based, including exporting data outside the US, EEA, APAC and Brazil, for the purposes described in this Privacy Policy (please see the Who might we share your personal information with? section above for further details).

The international jurisdictions we transfer data to are primarily to the USA, Israel, UK, EEA, and India with other jurisdictions, as necessary or appropriate to our business operations. When we share your personal information, it will continue to be subject to one or more appropriate safeguards set out in the applicable law. These might be to a jurisdiction recognised as ‘adequate’ under EU law, through an approved transfer scheme, such as the use of standard contractual clauses in a form approved by regulators or other competent authorities.

We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with applicable privacy laws and relevant regulations. We will never retain your personal information for longer than is necessary.

The criteria used to determine our retention periods includes:

• The length of time we have an ongoing relationship with you and provide services to you or our customer (for example, for as long as you have an account with us or keep using the services)
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

You may have a number of rights under applicable privacy laws which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you. These may include:

• the right to access a copy of the personal information we hold about you
• the right to correction of inaccurate personal information we hold about you
• the right to restrict our use of your personal information
• the right to be forgotten
• the right of data portability
• the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

Especially under Brazilian Federal Law nº 13,709/2018 (Brazilian General Data Protection Law – “LGPD”), you have specific rights regarding data protection that you may be able to exercise in relation to the personal information we process about you as follows:

• the right to request to request confirmation on the existence of processing of your personal information
• the right to request access to your personal information Verint holds about you in a simplified format, or by means of a complete declaration
• the right to request correction of your personal information
• the right to request anonymization, blockage or deletion of unnecessary, excessive or unlawfully processed personal information
• the right to request deletion of personal information lawfully processed with your given consent
• the right to request information about the public and private entities with which Verint shared your personal information
• the right to request information about the possibility of denying consent and the consequences of such denial
• the right to request transfer of your personal data (data portability)
• the right to revoke your given consent at any time
• the right to oppose the processing of your personal information, when in noncompliance with the LGPD.

If you are seeking to exercise any your rights as set out in this Privacy Policy, please contact us using the details in the Contact us section below. Please note that we may need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect personal information against fraudulent requests. We use a trusted third-party vendor to collect the information in the contact us form.

You may have the right to complain to a competent regulator or supervisory authority in your jurisdiction.

All our marketing emails include an ‘unsubscribe’ option and offer you the ability to manage your email preferences.

Data Protection Officers:

• Global: Our companies, where required by applicable law, have appointed a data protection officer who can be contacted through the Contact us section below.
• Germany only: Verint Systems GmbH of Ziegelteich 29, 24103 Kiel Germany, has appointed Rechtsanwalt Julian Höppner who can be contacted through the Contact us section below.
• Brazil only (“Encarregado de dados”): Verint Brasil Ltda, with Office at Av. Pres. Juscelino Kubitschek, No. 1,455 – 4th floor, Vila Nova Conceição, Suite 439, Zip Code 04543-011, São Paulo/SP, Brazil, has appointed its CALA Legal Director, Lucas A. G. Paranhos, who can be contacted through the Contact us section below or through the e-mail: [email protected]

UK and EU Representatives:

• If you are located in the EEA, please note that if the data controller which is processing your personal information is located outside the EEA, we have authorised our company in the EEA as our designated representative for the purposes of Article 27 of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council): Verint Netherlands BV, of Paasheuvelweg 1, 1105 BE Amsterdam, Netherlands. You can get in contact through the Contact us section below.
• If you are located in the UK, please note that if the data controller which is processing your personal information is located outside the UK, we have authorised our company in the UK as our designated representative: Verint Systems UK Limited, 2nd Floor, The Forge, 43 Church Street, Woking, GU21 6HT, UK. You can get in contact through the Contact us section below.

If you would like to exercise one of your rights as set out in the Your rights section, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by completing the form at this link. We use a third party privacy tool to help us manage your request.

We can only process requests which have sufficient information to enable us to process your request. We may need to request additional information in order to verify your identity in order to action your request. If you do not provide sufficient information initially and do not respond to our request for additional information, we may be unable to action your request. If you send a request by email, we may ask you to complete the form in order to ensure your request is processed in accordance with applicable privacy laws.